[DRAFT — TO BE COMPLETED]

Complaints procedure

How to complain

Please write in the first instance to Bright Money Independent Ltd, Suite 2a, Kille House, Chinnor Road, Thame, Oxfordshire, OX9 3NU.

Network complaints address

Bright Money Independent Ltd is an appointed representative of Sesame Ltd, which is authorised and regulated by the Financial Conduct Authority (FCA Firm Reference Number 578068). Complaints relating to regulated advice may also be referred to Sesame Ltd.

Financial Ombudsman Service

A Mortgage Capacity Report prepared for financial remedy proceedings is not a regulated activity under the Financial Services and Markets Act 2000. Complaints about this unregulated service may not fall within the jurisdiction of the Financial Ombudsman Service. Where a complaint relates to regulated mortgage or protection advice provided by Bright Money Independent Ltd, the Financial Ombudsman Service may be able to consider it once our internal process is exhausted. See financial-ombudsman.org.uk.