Terms of business

These terms apply when you order a Mortgage Capacity Report from BrightMCR. By placing an order you accept them. Please read them alongside our privacy notice.

Scope of the report

A Mortgage Capacity Report is an assessment of borrowing capacity based on lender criteria current at the date of the report. It is not a mortgage offer, an agreement in principle, a decision in principle, or a recommendation of any mortgage product, and no lender is bound by it. It is prepared for use in financial remedy proceedings and is addressed to you and, where you ask, to your solicitor and the court. Lender criteria, interest rates and affordability rules change frequently, so figures should be treated as accurate only as at the report date. Preparing a report for court proceedings is not a regulated activity; if you subsequently want mortgage advice, that is a separate regulated service.

Client responsibility

The report is prepared on the basis of information supplied by you. It is your responsibility to ensure that all information provided is complete, accurate and current, and to tell us promptly if anything changes before the report is issued. We do not independently verify the information you give us unless we tell you otherwise. If material information is inaccurate or omitted, the report's conclusions may be wrong and we cannot be responsible for that.

Our service and timescales

We aim to deliver a completed, adviser-signed report on the same working day where a complete set of information is received before 2pm on a working day, and otherwise on the next working day. If we need further information from you, the timescale runs from when we receive it. One set of minor corrections or clarifications is included at no charge within 14 days of delivery. Substantive changes to assumptions or new scenarios after delivery may be charged separately; we will always agree any additional fee with you first.

Fees, refunds and cancellation

Fee: £249 for a Standard Mortgage Capacity Report, or £99 for a No Mortgage Capacity Report, payable by the payment methods we tell you about when you order. Fees are inclusive of VAT where applicable. Payment is due before the report is issued.

As a consumer you have a statutory right to cancel within 14 days of placing your order. If you ask us to start work during that period and we complete the report, you lose the right to cancel once the report has been delivered. If you cancel before we have started work, you receive a full refund. If you cancel after work has started but before delivery, we refund the fee less a reasonable charge for the work already done. Refunds are made to the original payment method within 14 days of us accepting the cancellation. If we are unable to produce a report for you at all, we refund the fee in full.

Intellectual property and confidentiality

We retain copyright in the report and in our templates and methodology. You may use, copy and share the report freely for the purposes of your proceedings, including with your solicitor, the other party, their advisers and the court. We treat everything you tell us as confidential and disclose it only as described in our privacy notice or as required by law.

Complaints

If something goes wrong, please tell us. Our complaints procedure explains how we handle complaints and what to do if you remain unhappy.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. We may update these terms from time to time; the version in force when you place your order applies to that order.

Regulatory status

BrightMCR is a trading style of Bright Money Independent Ltd, registered in England & Wales (company number 07801150), registered office C/O Abacus Accountants, Coleridge House, 5-7A Park Street, Slough, England, SL1 1PE, trading address Suite 2a, Kille House, Chinnor Road, Thame, Oxfordshire, OX9 3NU. Bright Money Independent Ltd is an appointed representative of Sesame Ltd, which is authorised and regulated by the Financial Conduct Authority (FCA Firm Reference Number 578068). See the site footer for full regulatory information.